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Frequently Asked Questions

How can I make a reservation?

You can make a booking by:

  • filling out the online reservation form
  • contacting us by telephone
  • contacting us via email
Is it possible to cancel or alter a reservation?
Of course. A reservation can be cancelled or altered at any time and without any charge.
What kind of insurance is included in the price?

The price includes the following insurance:

  • Local Taxes and Vat
  • Third party insurance
  • Car Theft Protection

You can also choose to add fully comprehensive insurance (CDW).

If I choose the optional fully comprehensive insurance (CDW), does it cover me for all damage that may arise?
No, there are certain types of damage that are not covered: damage to the underside of the vehicle, the wheels and/or the tyres. Additionally, damage caused by the following activities is not covered: driving on rough terrain, towing of another vehicle, transport of explosives, racing, etc.
Is it possible to add an additional driver?
Yes, additional drivers can be added free of charge.
The only requirements are that any additional driver must fulfil the terms and conditions of hire and that they must be declared before the hire period begins so as to be covered by the insurance.
Are child seats available?
Child seats for children of all ages are available at no extra cost.
Is an international driving licence necessary?
No, it is not necessary. All that you need is a valid driver’s licence that has been held for at least one year.
Is there an age limit for drivers who want to hire a car?
The minimum age is 22.
Are cars available with automatic transmission?
Yes, our fleet includes cars with automatic transmission. All you have to do is see which car meets your needs.
Is it possible to extend the hire period?
Yes, as long as we are informed timely, especially during high season.
Can I make a reservation without giving a deposit?
Yes, a deposit is not needed to secure a booking.
Can I pick-up and drop-off the car anywhere on the island?
Yes, pick-up and drop-off can take place in any part of the island without any additional charges.
Are there certain times when I can pick-up or drop-off the car?
Pick-up and drop-off of vehicles is possible 24 hours a day.
How do I pick-up the car?
If you are collecting the vehicle anywhere on the island apart from our offices, one of our employees will be waiting for you with a sign bearing your name. On your part, you must have your driving licence with you.
When I pick-up the car will there be fuel in it?
Yes. Your only obligation is to ensure that when you return the vehicle it has the same amount of fuel as upon collection.
Is it difficult to find petrol stations?
No. There are many petrol stations on the whole island. Of course our employees are at your disposal should you want to know where the nearest one is to you.
What is the company’s policy on off-road driving?
Our vehicles, including four-wheel drive vehicles, must only be used on asphalt roads.
Do I get reimbursed if I drop-off the car before the end of the agreed hire period?
No, you do not.
Does your company policy allow me to transport the hire car to another island?
In order to take the car to another island you need written permission from Santorini Holiday Cars. You should be aware of the fact that during sea transport, the company does not cover you for damage or loss of the vehicle.
What do I have to do in the event of an accident?
You must call the police immediately and then make contact with Santorini Holiday Cars.
What should I do if the car breaks down?
In the unfortunate event of a breakdown you should call us and in a short time an experienced team of mechanics will be with you.
Our company offers 24/7 roadside assistance.
If there is a delay in drop-offing the car what will happen?
If you need to extend the hire period then you should contact us so that we can check availability. If you do not give us early notice there will be extra charges apply. For delays of more than 1 hour will incur a charge equivalent to the daily hire rate.

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